Overview
At T.O.K. (Tastes of Kerala), we are committed to providing you with high-quality, authentic products. If for any reason you are not fully satisfied with your purchase, we are here to help with a hassle-free refund and return process.
Returns
- You have 7 days from the date of delivery to initiate a return.
- To be eligible for a return, the product must be unused, unopened, and in its original packaging.
- Please provide proof of purchase (invoice or receipt) when initiating a return.
Refunds
- Once we receive your returned product, we will inspect it and notify you of the approval or rejection of your refund.
- If approved, the refund will be processed to your original method of payment within 7 business days.
Exchanges
- We replace items only if they are defective or damaged upon delivery. Please contact us within 48 hours of receiving the product to request an exchange.
Non-Returnable Items
- Certain perishable goods, such as food and drink items, cannot be returned unless damaged or defective.
- Customized or personalized items are not eligible for returns.
Shipping Costs
- Return shipping costs are the responsibility of the customer, except in cases where the product is defective or damaged.
- Shipping fees are non-refundable.
How to Initiate a Return
- To start a return, please contact our customer service team atancherydrugsecom@gmail.com with your order details and reason for return.
- Once approved, you will receive detailed instructions on how to return the product.
We value your satisfaction and are dedicated to ensuring a positive experience with every purchase.